Each order is individually hand packed so processing times can vary. We are pretty speedy and usually ship an order within 1-3 working days. Shipping times depend on Canada Post & couriers. Public Holidays may delay shipping times.
We guarantee the quality of our products and strive to ensure that every order meets and exceed our customers’ expectations for freshness, flavour and quality. If there are any products in your order that have qualitative defects, we will gladly refund or replace the affected product.
We offer free shipping on orders over $75 within BC and Alberta. All other Canadian provinces receive free shipping on orders over $100. We will ship anywhere in the world, all shipping costs outside of Canada are paid for by the customer.
Orders are shipped through a variety of courier companies, available for you to choose from during your check out process.
We have chosen to be transparent in our pricing and shipping costs; sourcing the best rates and passing them along to you without any additional charges, fees, or handling costs.
Gathering Place Trading is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.
Please be aware that International Customs can hold your order for reasons that they may feel is warranted. These held up orders are not the responsibility of Gathering Place Trading.
We do not refund postage or pay for the return postage.
All personal information that we collect through our web site and email contacts is kept private and confidential, and is never shared with anyone. Ever. For real!
Sorry, once an order has been placed, it is final. Please carefully look over your order before submitting! However, if you place an order and realize there is a mistake, reach out ASAP via email or call us at 250-287-7571 and if it has not been shipped yet, we will do our best to meet your needs. We do not offer a refund on any shipping costs incurred.